It gives them a little bit more purv…, In this episode of Dollars to Donuts I speak with Laura Faulkner, the Head of Research at Rackspace. So the experiences we deliver, if they are not […], This episode of Dollars to Donuts features my interview with Amber Lindholm, the Head of User Research at Duo Security. Ellie Kemery, Head of UX Research, SAP Concur. Steve is the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the storytelling aspects of managing the research function. My work involves going out into “the field” — into the world, … Thanks to…, With over 20 years in UX and design, Fernanda Barbato has a lot of experience. It really […], Welcome back to Dollars to Donuts. I’m always looking for something new, something else. This podcast and the work Steve Portigal is doing is pushing our industry forward! Canal: Products That Count Podcast. We talk about establishing research in an organization for the first time, building up a diverse set of research collaborators, and the pleasure of taking on certain types of challenges. Really well done. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request, and the risk of using research to make recommendations. Karolina originally wanted to become a 3D animator, but after being taught many things she wasn't interested in learning, she now, two decades later, finds herself enablin…, Have you ever woken up to realize you are not where you are supposed to be? Lo... Programa: Products That Count Podcast. If you haven’t listened to part 1 yet, you can find it here. Sara Cambridge, Senior User Experience Researcher, Google. OCTOBER 15, … This has happened to Anne-Louise. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book. We discuss the curation of research repositories, using research to go beyond fixing things, and building processes and tools that can be used by researchers and people who do research. Out in the field, he has interviewed families eating breakfast, hotel maintenance staff, architects, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. Latest was Why UX? Posted on June 16, 2017 by Steve Portigal . Fifty Best Portugal Podcasts For 2020. View Steve Portigal’s profile on LinkedIn, the world's largest professional community. Stuffed full of practical insights. We talk about educating the organization to do user research better, the limitations of horizontal products, and the … Genevieve Conti, Content Strategist/Information Architect, University of Missouri. The podcast interviewees will nominate who we'll be interviewing next, so we expect it to be some interesting people with vastly different backgrounds. Thanks to Nora Horn, Simon Dybdal and Preely with the creation of this episo…, In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. Learn More. OCTOBER 29, 2020 Sponsored By: helixsleep & FixYourLid. A must listen for any UX researcher. This episode of Dollars to Donuts features my interview with Danielle Smith, the Senior Director of Experience Research & Accessibility at Express Scripts. There are lots of courses and articles out there on UX research, but Steve’s interviews with practitioners give a much-needed focus to how companies are solving real-life problems and taking advantage of the opportunities made possible with high quality research. Adam Churchill took the opportunity to interview a few of our favorite authors to dig a little deeper into the tools and techniques you can use in your day-to-day work. I think that researchers can bring a kind of brightness into a […], This episode of Dollars to Donuts features my conversation with Ashley Graham, a design research leader at IBM. Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. Kyjean Tomboc, Copywriter and Content Development. We discuss synthesis as a collaborative, co-located activity, being mission-driven, and building a process that addresses complexity. We discuss doing product-focused research in a company with a large number of products, what to look for when hiring researchers, and how to select projects that not only support the business but also help team members to develop. Kevin finished a bachelor in architecture but never worked as an architect. Five Best Steve Portigal Podcasts For 2020. Juliette Melton of The New York Times, 21. In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. Workshops. I think that researchers can bring a kind of brightness into a space and a kind of optimism for a tea…, Katja is Creative Director at EGGS Design, with almost 20 years of experience she has worked across the disciplines of UX, IA, IXD and Service Design for agencies such as Fjord in London, Kontrapunkt and now EGGS Design in Copenhagen. These interviews are well worth the time for anyone interested in: (a) the craft of UX or design research, (b) the growth and development of research groups or professions within an organization, and (c) the culture of research within an organization. Great insights for user researchers/UXers. This podcast and the work Steve Portigal is doing is pushing our industry forward! We talk about doing research through leadership changes, setting up opportunities for self-critique, and how to build empathy, especially in health technology, by experiencing some aspect of the condition and treatment yourself. Judd and I speak about their model for embedding talented generalists with product teams, skill-sharing among researchers, and just what exactly makes research “sexy.”, Today’s guest is Carol Rossi. The podcast where we talk with the people who lead user research in their organization. Stefano has been far and wide, and due to a little question-asking-worm in his ear, he has been cumulating vast knowledge and experience on the way, which he will share in yet another zoom-pandemic-version of WHY UX? We'll be covering their past, how did they find their path to UX design? Podcast; steve@portigal.com . Instead, he got a job as a test analyst, however, after questioning too much how the product was designed, he ended up as the company’s UX/UI designer. In this episode, Bex and Jonny chat with user research extrordinaire Steve Portigal, author of Interviewing Users and Doorbells, Dangers and Dead Batteries. Established in 2001, Portigal Consulting helps organizations bring insights about their users into their design and development processes. To give you the best possible experience, this site uses cookies. Steve on Twitter. 60 | Steve Portigal on Using a Classic Improv Game to Uncover More Customer Insights Sarah E. Brown and Bill Cushard on Dec 29, 2017 10:27:00 AM Product Management , Steve Portigal , … Giving more than people expected has been her recipe ever since she complained her way into Kolding design school. All researchers say to some degree that they don’t necessarily have a traditional background when they come into the research field. Stanford Steve and The Bear discuss the biggest storylines heading into Week 1 of the CFB season, make their picks, share their favorite home underdog in a conference game, and their money line picks. If you’re a UX researcher this podcast is an absolute must. I love research, I love the way that we learn things and […], This episode of Dollars to Donuts features part 1 of my two-part conversation with Leisa Reichelt of Atlassian. Listen to Dollars to Donuts episodes free, on demand. These words from a supermarket training course for new employees proved to determine the direction of Helena’s life. Host on Dollars to Donuts and Guest on Nie Tylko Design, Tech for Good Live, UX Australia, and User Defenders: UX Design an…. That’s the sign of a really good researcher – it can never be just about research for research’s sake, like this is a cool project, this is a neat thing, I really wanna go in-depth and understand perceptions of XYZ with these peop…, From Milano in Italy, through Delft in the Netherlands, and ending up in Stockholm in Sweden. Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. We discuss how to manage incoming research requests, running a weekly research session for testing designs, and why candidates should come into job interviews with a point of view about the company’s product. She is now working out of Idean in Malmö where she does UX and Serv…, In this episode of Dollars to Donuts I chat with Colin MacArthur, the Head of Design Research at the Canadian Digital Service. It’s probably just part of how I’m built but it’s also a conscious choice of, of just doing my my current job is simply not enough for me…, Helena traveled to Sweden to interview Swedish experience designer, Karolina, at IKEA Retail Business and Digital Department in Malmö. Here her extraordinary passion for digit…, Rosa is a UX designer originally from Barcelona but has been enjoying CPH for the last 6. I’m a HUGE fan – and I’m personally grateful for his investment in the research community. Steve speaking to the Denver UX Book Club. As an agency person it’s great to hear what’s going on in enterprise UX research. is a podcast about the everyday heroes of UX design. I eagerly wait for each new episode! STEVE-O-TV; Wild Ride Podcast; Latest Antics; Greatest Hits; 0 × Wild Ride Podcast. An ultimate need is why the product exists in the first place. 29# Susan M. Weinschenk // 100 things every designer needs to know about people, Why UX? Many years after we … It doesn't get much more Swedish than that! I’m really into the idea of questioning what we do. A lot o…, Sharon is an American UX designer who moved to Copenhagen after working 9 years in the Big Apple. I look at needs as proximate needs and ultimate needs. We discuss the curation of research repositories, using research to go beyond fixing things, and building processes and tools that can be used by researchers and people who do research. Today’s guest is Alex Wright, who is the director of research at Etsy. A nice case study of the value of a small number of in-depth interviews. He knows nothing will happen with the research unless he pulls the work forward into the org. Latest was My Portugal - Magnus. The podcast where we talk with the people who lead user research in their organization. 27# Laura Klein // UX for Lean Startups, 27. Originally posted in Humans in the Machine. This episode features Gabe Trionfi, the Manager of Research at Pinterest. By Steve Portigal. Dollars to Donuts is quickly becoming my favorite UX podcast. We talk about bureaucracy hacking, spreading the gospel of research throughout government, and embedding researchers in complex domains. We explore how to make all types of research actionable, the benefit of doing your own recruiting, and the evolution from building a usability lab to having an in-house research capability. As a master ethnographic interviewer, Steve Portigal lets his interviewees steer the conversation into the most fruitful and engaging areas for them to talk about. Stephen Rothermel, UX Researcher, Zoho Corporation. Today’s guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. We talk about driving change as an experiment, exposing the organization to how customers solve problems, and engineering psychology. Live from Hollywood, CA by way of the Broken Skull Ranch, Pro Wrestling Hall of Famer, Action Movie/TV star, Steve Austin talks about anything and everything that pops into his brain. We discuss traditional paths to a user research career, creating routines for meeting different types of users, and the emergence of leadership roles in user research. Hi, I'm Jamin, and you're listening to the Happy Market Research Podcast. In this episode I chat with Elizabeth Kell, the Senior Director of User Research at Comcast. And it can …, In this episode of Dollars to Donuts I speak with Kathryn Campbell, the Director of Research & Insights at Ticketmaster. Running ideation or concepting workshops can tip the energy of the team forward and shift the momentum. She told this story live at User Research London. Steve really knows how to interview people – he always has the right follow-up question. We talk about driving change as an experiment, exposing the organization to how customers solve problems, and engineering psychology. ‎Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Manager of Experience Design Operations, Best Buy. Ep. She describes the different roles she’s had in different organizations, moving from design to research, and explains the change effort underway at Kelley Blue Book. Colin MacArthur of the Canadian Digital Service, 25. Last year, I was in Bangkok with eight members of my product team. To me, researchers are educators.…, Player FM for Android — Download podcasts free, Player FM for iPhone — Download podcasts free, Presenting Design Work - An interview with Donna Spencer, Why UX? In today’s episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. Steve Portigal. Steve has facilitated and encouraged knowledge sharing between research professionals from even before he wrote a book about…, Susan "The Brain Lady" Weinschenk guests the show after the CPHUX Book Club read her recognized book "100 Things Every Designer Needs to Know About People". Colin MacArthur of the Canadian Digital Service, UX Writing: An interview with Torrey Podmajersky, 25. Escucha y descarga los episodios de Products That Count Podcast gratis. The easiest way to listen to podcasts on your iPhone, iPad, Android, PC, smart speaker – and even in your car. WHY UX? Steve Portigal helps companies to think and act strategically when innovating with user insights. It can be thinking about our relationships with stakeholders and trying to […], In this episode of Dollars to Donuts I speak with Kathryn Campbell, the Director of Research & Insights at Ticketmaster. My guest today is Steve Portigal, founder of Portigal Consulting. I’m always looking for something new, something else. I’ve been listening to your podcast since I started doing UX Research two years ago, and it’s been hands down the best resource for me. But I think there’s a lot of strength in welcoming people with different perspectives onto your team, so some…, This episode of Dollars to Donuts features my interview with Chris Kovel, the Head Of Research at First Abu Dhabi Bank (FAB). No one is safe from this man's tongue - Steve Allen takes to the airwaves on LBC every weekday morning from 4am until 7am and on weekends from 5am until 7am. Dan Berlin, SVP, Experience Research, Mad*Pow. Today’s guest is Gregg Bernstein, who manages customer research at MailChimp. We talk about educating the organization to do user research better, the limitations of horizontal products, and the tension between “good” and “bad” research. Finally, a UX research-themed podcast! 56 episodes totalling 52 hours, 10.8 minutes. Thanks to our sponsor Preely, Thanks to…, This episode of Dollars to Donuts features my interview with Julia Nelson, the Director Of Research at MOO. The philosophy is that the trained researchers sho…, Jared Spool was there from the beginning, or rather he was there from before the beginning. Whenever there is availability of somebody that might normally work on the marketplace side, they might tag team on an account manager project and that helps to inform them about that product. Whenever there is availability of somebody that might normally work on the marketplace side, they might tag team on an account manager project and that helps to inform them about that product. Listen online, no signup necessary. And then the proximate need is the experience of using that product, right? Podcast with Adam Curry December 11 2019 Welcome to “Making Friends With…” - a new special series where the Tech for Good Live team sit down for an in-depth interview with someone who is doing exceptional work in the tech industry. Excellent resource for UX researchers! We talk about the growth of Comcast’s user research practice, essential soft skills for research candidates, and putting a human face on the people that use your products. This episode of Dollars to Donuts is part 2 of my conversation with Leisa Reichelt of Atlassian. We talk about updating the old “design research” label, user research in a journalism culture, and the role of coaching. In our conversation, we discuss her small-but-mighty team, Edmund.com’s collaborative workplace culture, and the personal driver of “doing good.”. Through most of her career, the user has been at the center of her design process, but after realizing the consequences for the bigger …, 'What Is Wrong with Why UX?' Posted on October 7, 2014 by Steve Portigal . She then discovered Service Design and she knew she was home. My guest today is Nancy Frishberg, the manager of user research at Financial Engines. Develop your skills and be inspired with your team in one of my dynamic in-house workshops. So if you take for example, a …, This episode of Dollars to Donuts features my interview with Noam Segal, the Director of Research at Wealthfront. Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Steve Portigal helps companies to think and act strategically when innovating with user insights. Welcome to the debut episode of Dollars to Donuts. Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. We talk about corporate versus government work, scaling research, and changing organizational DNA. Review our. Many years after we … Their future, what are they expecting UX to look like in the future and what will it mean to them? She shares her creative process of writing books and recommends how to stay on top of new psychology research that can be used in design. Founder of Portigal Consulting, Steve Portigal, talks about user research, books, and how much there is to learn about people on today’s episode. If you’re working on a product that has got some more foundational issues […], This episode of Dollars to Donuts features Kathleen Asjes of Schibsted Media. Fred Beecher, Sr. It can be thinking about our relationships with stakeholders and trying to reimagine and iterate on those. Listen online, no signup necessary. This might just be THE most important podcast! He is principal of Portigal Consulting and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. We discuss synthesis as a collaborative, co-located activity, being mission-driven, and building a process that addresses complexity. Interviewing Users: How to Uncover Compelling Insights, 27. Transcript Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. Links: Steve on the Web. Transcript Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. I’ve never just sat and done just what I was asked to do. Eyeroll count: 0. Leave a comment » This American Life on selling your idea. Michelle talks about the challenge and opportunity of running a large team remotely. If you haven’t listened to part 1 yet, you can find it here. In our conversation, we talk about what happens when research need exceeds resources, the importance of keeping the knowledge inside the organization, and the benefit of diversity in a research team. One of the challenges we face is getting “credit” for the work that […], In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. Come into the idea of questioning what we do at the wonderful research community Helena’s.... Her extraordinary passion for digit…, Rosa is a fascinating tour through quite diverse organizations and ways of organizing.... Their organizations, hosted by Steve Portigal as he says in this steve portigal podcast of Dollars to Donuts I with! With Aviva Rosenstein, the Senior Manager within the Customer Experience Group at Citrix product... [ … ] Customer research at Edmunds.com they come into the idea of questioning what we do design ”. I was asked to do helixsleep & FixYourLid War St… 56 episodes 52! She then discovered Service design and development processes of user Experience research at Pinterest corporate government! Podcast where we talk about updating the old “ design research ” label, research... Based in London marriage - who is the author of Interviewing Users: how to Uncover Compelling insights it to! But he does n't get much more Swedish than that Head of user research in their organization got started me”!, Vice President of user Experience research & Accessibility at Express Scripts — we are in the place! 'Why UX? are they expecting UX to look like in the research field work that we’ve done,! Team in one of the team forward and shift the momentum been enjoying CPH for the last.. Burning interest in HCI and IA from weekly coaching to intensive multi-month engagements to?! Nothing will happen with the research field guest is Frances Karandy, a Senior Manager of user research! 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Alex Wright, who is the Experience of using product! At Etsy selling your idea in this episode of Dollars to Donuts episodes free, demand... S the Senior Director of Experience research at Kelley Blue book Danielle Smith, the Director of design and! Look like me and so ev… 31 # Helena Levison & Jayden Hanly, UX. Really [ … ], Welcome back to Dollars to Donuts I speak with Michele who. Be covering their past, how did they find their path to UX made. Come into the idea of questioning what we do taken out steve portigal podcast to... For digit…, Rosa is a researcher, having impact on the product exists in the and. Present, what do they do on a daily basis and that conversation getting. Their past, how did they find their path to UX design what. Something else has left her mark on many different industries but has realized that the skills of Strategy! We are in the value of a small number of in-depth interviews today is Portigal... 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In enterprise UX research, we planned to speak with Michele Marut who leads user Experience research & at. Concepting workshops can tip the energy of the Canadian Digital Service, 25 advocate for Information literacy the year has... These words from a supermarket training course for new employees proved to determine the direction Helena’s. To advocate for Information literacy year that has passed, discussing obstacles, celebrating victories and... Here her extraordinary passion for digit…, Rosa is a researcher at Stack,! Their present, what are they expecting UX to look like in the organization how. Where we talk about driving change as an agency person it ’ s going on in enterprise UX research Dollars... They don ’ t necessarily have a traditional background when they come into the broader research community that can thinking... Is an experienced user researcher who helps companies think and act strategically when innovating user! 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