A curated digital storefront for PC and Mac, designed with both players and creators in mind. Located in the picturesque Kosciuszko National Park in NSW, its four resort areas make it the Southern Hemisphere's largest alpine resort. Plan your next season with confidence and lock in your pass for only $49 upfront. Ski and board year-round in four countries, all on one incredible pass… 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. FALLS CREEK RESORT MESSAGE – Coronavirus COVID-19 Update May 18 2020 To all our Stakeholders, Residents, Snow Sports and Mountain Adventure Enthusiasts Just like you, we are navigating our way through the dynamic and ever-changing challenges that coronavirus (COVID-19) is presenting. The credit can be used towards the purchase of a 2020-21 Epic Pass, Epic Local Pass and more. The shortened ski season prompted many season pass holders to request refunds for missed days at the mountain. I know there are a lot of questions about our season pass products and Epic Day Passes. Vail continues to try to reframe how skiers view season passes, too. Does anyone know if you can get an epic day pass refund due to the coronavirus right now? Lock in your pass for only $49 upfront and the balance next year. A leading-edge research firm focused on digital transformation. The Epic Australia Pass Skitube season pass add-on will no longer be offered as the Skitube will operate at reduced capacity to allow for physical distancing. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. Your 2019-20 credit cannot be applied toward the purchase of a 2020 Epic Australia Pass. Subscriber You need JavaScript enabled to view it. Learn more. You can learn more about the pass credits at epicpass.com. var addyc984f87afea41311b8ff23848018a0e2 = 'info' + '@'; Question. Vail's promise to offer credits for the shortened 2019/20 ski season should allow most pass holders to remain confident in purchasing again for the following season. with any additional questions. var prefix = 'ma' + 'il' + 'to'; since. addyc984f87afea41311b8ff23848018a0e2 = addyc984f87afea41311b8ff23848018a0e2 + 'epicaustraliapass' + '.' + 'com' + '.' + 'au?subject=Epic%20Australia%20Pass%20Refund%20Enquiry'; Again, we very much appreciate your patience with this as well. 05 July 2020 - 2020 Epic Australia Pass Sale Ends 12 July; Pass Access Reservation and Refund Periods Extended Those products are non-refundable and not transferable to another season, however, we will be reviewing those policies and providing any updated guidance on that in the coming weeks. var prefix = 'ma' + 'il' + 'to'; With the end of the 2019/20 ski season disrupted due to the COVID-19 pandemic, Vail Resorts knows its Epic Pass holders aren't happy about missing valuable spring skiing days. Though every 2019/20 Epic Pass user received a minimum of a 20% credit regardless of how active they were, others who skied less often were able to get even more. This means that if they bought a full season pass at the normal price of $979, then the most they'd get back would be roughly $790 worth of credits. Subscribe to our newsletter. Looking for smart ways to get more from life? We operate independently from our advertising sales team. One of the most popular season pass providers, Vail Resorts, announced it would issue credit refunds to all 2019/20 Epic Pass holders. Vail Resorts Australia contacted Epic Australia Pass Holders today with updated information on refunds and dates for final payments for the 2020 Pass. "Passholders were so disappointed that Vail's resorts closed when they did, and so were we," Vail Resorts director of communications, Johanna Muscente, told Business Insider. Epic Coverage, which is free for all pass holders, replaces Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. What about if you have the trip insurance on your pass? Your 2019-20 Epic Pass or Epic Military Pass is valid for use during the 2020 Australian snow season. COVID-19 has presented our team with an unprecedented situation, we want you to have all the information you need for a safe and seamless snow experience. 19 June – Deadline to Obtain a Refund for the 2020 Epic Australia Pass If you do not wish to proceed with your 2020 Epic Australia Pass purchase, you can obtain a refund by making a request here no later than 19 June. Lift Tickets. After the 12 July refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. document.getElementById('cloak438bd30f464eb99b618026732dd5d23e').innerHTML = ''; For instance, pass holders who skied five days or less are eligible for a credit refund of up to 80% of their initial pass price. There will also be some scheduling changes to First Tracks. var addy438bd30f464eb99b618026732dd5d23e = 'info' + '@'; Please check the information below for answers to your most frequently asked questions. If you do not select a refund by 19 June, you will … Epic Coverage is included FREE with every 2021 Epic Australia Pass and provides refunds associated with certain personal events, including certain resort closures (such as any due to COVID-19), illness, job loss, injury and more. If you’ve purchased products from us before but you don't know how to sign in. Epic Coverage replaces Pass Refund Protection and is automatically included with every 2021 Epic Australia Pass. The company will also be including its Epic Coverage insurance free of charge on all future pass purchases (previously a $60 add-on). “We are disappointed to mark the end of the season this way and extend our gratitude to our teams and the businesses in the local community who all worked incredibly hard to open this winter. For more information, or to inquire about credit refunds or next year's pricing, visit the Epic Pass website. Reading the terms of the trip insurance seems to suggest that making a claim due to the coronavirus would not be covered. Like what you see here? Buying a season pass early puts many users in a position to have it pay for itself in around five days on the mountain. We frequently receive products free of charge from manufacturers to test. Subscribe to our daily newsletter to get more of it. The Epic Australia Pass does not receive SWAF/Buddy Tickets. “We made the decision to close Hotham and Falls Creek in early July to support the government’s efforts to slow the spread of COVID-19 and to prioritise the health of our employees, guests and community. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. We apologise for the delay in refunds. Pass Refund Protection: Vail Resorts encourages guests to purchase Pass Refund Protection to obtain a refund in the case of a "season ending" injury, illness, pregnancy or relocation, for only AU$25 for adults, AU$15 for students and AU$20 seniors. Account active Pass holders will have the option, once more information is shared, to request a refund of all payments made towards their 2020 Epic Australia Pass or move forward with a new pass product. Epic Australia Pass benefits will no longer include Bring-A-Mate tickets, as we strive to manage capacity in the most effective way. Epic Pass ... Falls Creek or Hotham in Australia, or partner resorts. It was certainly a difficult decision, which unfortunately has been reinforced by the worsening COVID-19 trends and the declaration of a State of Disaster in Victoria until 13 September,” said Pete Brulisauer, Senior Vice President and Chief Operating Officer of Vail Resorts Australia. After the 12 July refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. With the uncertainty still surrounding the 2020 snow season, Vail Resorts today sent a letter to all their Epic Australia Pass holders. Those who bought and used the day pass variety of the Epic Pass are also able to get back 80% credit on any unused days, while date-specific purchasers are permitted to get full refunds. Epic Australia Pass holders can protect their plans from unforeseen circumstances by purchasing Pass Refund Protection for only AU$25 for adults, AU$15 for students and AU$20 for seniors. With options for date-specific and multi-day passes, spring-only access, and the ability to visit a laundry list of mountains, Vail's Epic Pass is one of the most versatile season passes available. Access to Perisher, Falls Creek and Hotham for the 2021 season. Refund requests for 2020 Epic Australia Passes have now closed. Epic cannot provide refunds for purchases made outside of the Epic Games Store. If you are yet to receive your full refund please email our team, This email address is being protected from spambots. This does not drive our decision as to whether or not a product is featured or recommended. document.getElementById('cloakc984f87afea41311b8ff23848018a0e2').innerHTML = ''; Has anyone dealt with this yet? Visit Epic Coverage to learn more. Perisher's varied terrain is suitable for all ages and ability levels from first timer’s right up to experts. Vail Resorts announced it will not reopen its lift operations at Falls Creek and Hotham for Spring skiing and snowboarding following the Victorian Government’s introduction of Stage 4 restrictions for Melbourne and Stage 3 restrictions for regional Victoria, which will be in place for six weeks. We’ll guide you through the steps of finding your account. In order to manage capacity under our COVID-19 Safe Operating Plan, Bring-A-Mate tickets are not included with the 2020 Epic Australia Pass benefits. For the avoidance of doubt, if you elect not to purchase Season Pass Refund Protection, and after you complete Epic Australia Pass holders can also protect their plans from unforeseen circumstances by purchasing Pass Refund Protection at a new low price … The Epic Australia Pass is the best value season pass for Australians and connects Perisher as well as Falls Creek and Hotham with Whistler Blackcomb, Hakuba Valley Japan, Rusutsu Japan and the Best of the U.S. Visit Epic Coverage to learn more. When you buy through our links, we may earn money from our affiliate partners. Epic Coverage is free with every Epic Australia Pass and gives you refunds for job loss, injury, certain resort closures (including Covid-related closures) and more. a refund or to cancel or transfer your Epic Australia Pass (subject to the limited exceptions set out in clause 11(b) below and any right you may have under the consumer guarantees of the Australian Consumer Law). Letter from Vail Resorts Australia COO Pete Brulisauer This means that if they bought a full season pass at the normal price of $979, then the most they'd get back would be roughly $790 worth of credits. Those who bought and used the day pass variety of the Epic Pass are also able to get back 80% credit on any unused days, while date-specific … "With this plan, we wanted to address last season, and also provide assurance for next season.". var addy_textc984f87afea41311b8ff23848018a0e2 = 'info' + '@' + 'epicaustraliapass' + '.' + 'com' + '.' + 'au';document.getElementById('cloakc984f87afea41311b8ff23848018a0e2').innerHTML += ''+addy_textc984f87afea41311b8ff23848018a0e2+'<\/a>'; No, due to COVID-19 Perisher is operating at 50% capacity as a result Epic Australia Pass guests wishing to access Night Skiing and First Tracks at Perisher will be required to make reservations. If you buy them, we get a small share of the revenue from the sale from our commerce partners. No, partner resorts are excluded from Epic Coverage. Epic Day Pass or Multi-Pack Season Pass Product: You will be eligible for a refund based on the number of days allotted by your pass product, the Priority Reservation Days you were unable to use your pass, and the number of days you use your pass outside of your Priority Reservation Days, due to a qualifying resort closure or qualifying cancellation of Priority Reservation Days in the 2020/21 season. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. Pass holders can receive the 20% savings by presenting their pass at the register, logging into their account to book online, or by verifying their pass number when calling our reservation center at … Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. Protect yourself in case of a “season ending” injury, illness, pregnancy or relocation overseas. For instance, pass holders who skied five days or less are eligible for a credit refund of up to 80% of their initial pass price. Epic Coverage is free with every Epic Australia Pass and gives you refunds for job loss, injury, certain resort closures (including Covid-related closures) and more. Perisher is Australia's most popular snow holiday destination. With the start of the 2020 southern hemisphere snow season stalled because of the Coronavirus crisis, Vail Resorts Australia is reported to have contacted Epic Australia Pass Holders over the past week with updated information on refunds and dates for final payments for its 2020 Pass. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. Yes, the over 70's pass is on sale now, the over 70's pass gives guests unlimited, unrestricted access to Perisher. You need JavaScript enabled to view it. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19. If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games Store for that game, so long as that content has not been consumed, modified, or transferred. Epic Coverage is free with every Epic Australia Pass and gives you refunds for job loss, injury, certain resort closures (including Covid-related closures) and more. More details on terms and conditions can be found here, Epic Coverage terms. sickness or death; student transfer; pregnancy; visa rejection; house destroyed due to natural disaster; jury duty; military service; and employer transfer. The resort and industry are actively planning and developing their plans to address the… addy438bd30f464eb99b618026732dd5d23e = addy438bd30f464eb99b618026732dd5d23e + 'epicaustraliapass' + '.' + 'com' + '.' + 'au'; Pass Refund Protection: Vail Resorts encourages guests to purchase Pass Refund Protection to obtain a refund in the case of a "season ending" injury, illness, pregnancy or relocation, for only AU$25 for adults, AU$15 for students and AU$20 seniors. 2020 EPIC AUSTRALIA PASS SALE ENDS 12 JULY; PASS ACCESS RESERVATION AND REFUND PERIODS EXTENDED. Vail already began issuing all refunds automatically. All Season Passes are NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy. Refund requests for 2020 Epic Australia Passes have now closed. var path = 'hr' + 'ef' + '='; Each lift ticket product is refundable until two (2) … A full list of updated benefits are here. Riding the Freedom Chair at Perisher. Along with free Epic Coverage and a similar credit refund policy for the 2020/21 season, Vail's Epic Pass still represents one of the best deals for multi-mountain access currently available to skiers and snowboarders (saving more money to be spent on gear or even gas to the mountain). You need JavaScript enabled to view it. Once we have shared more information, you will have the option to request a refund of all payments made towards your 2020 Epic Australia Pass and Pass Refund Protection or move forward with a new pass product. Find My Account. Five consecutive days with no blackout dates at both Hakuba Valley and Rusutsu, Japan for the 2021-22 season. Visit Epic Coverage to learn more. As many clamored for refunds and cashback, the company responded by announcing a program that would allow pass holders to use redeemable credits on future passes. In order to manage capacity under our COVID-19 Safe Operating Plan, Bring-A-Mate tickets are not included with the 2020 Epic Australia Pass benefits. New pass options may also be available if … 2019-20 Epic Pass holders will get credits to apply to a 2020-21 pass Epic Pass or Military Epic Pass. Vail also pushed back the season pass renewal deadline to Labor Day. With Epic Coverage, pass holders are eligible for refunds if they miss ski days as a result of job loss or transfer, stay at home orders, student visa issues, and pregnancy, for example. Plan your season with confidence and lock in your pass for only $49 upfront and the balance next year. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and more. Yes, Epic Coverage will extend beyond the 2020 season. And as you may need extra time to make winter plans, your credit is available through Thursday, 17 September, 2020. Must be purchased at the time you buy your Epic Australia Pass. Vail Resort's Epic Pass is a multi-mountain season pass that allows skiers and snowboarders access to the company's roster of resorts. You would have received a personalised email with your credit information on 13 May. Must be purchased at the time you buy your Epic Australia Pass. It is important to note that days skied at partner resorts on your pass do count towards your total number of days skied in the determination of your refund. For more information about Epic Coverage, please see here. The refunds range from a minimum of 20% of the pass cost on up to 80% depending on how many days it was used, and the credits are eligible to be used on future pass purchases. No, refund requests for 2020 Epic Australia Passes have now closed. Photo Perisher. The following personal events are covered: job loss; stay-at-home order from county, state, or country; injury. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. We highlight products and services you might find interesting. No, the 2020 Epic Australia Pass sales are now closed. Plan your season with confidence. The Epic Australia Pass now connects Perisher with Japan, Canada and the best of the U.S., with 24 mountain resorts in four countries on the pass! Disclosure: This post is brought to you by the Insider Reviews team. What changes have been made to Epic Australia Pass Benefits in 2020? Epic Australia Pass holders can also protect their plans from unforeseen circumstances by purchasing Pass Refund Protection at a new low price of only AU$25, AU$15 for Students and AU$20 for Seniors. We know our pass holders want to be able to plan for the unexpected and we are standing behind our commitment to their peace of mind. The pass is available in the following three tiers: Vail's announcement detailed a specific breakdown for the number of credits each pass holder can expect, with the bulk of the math coming down to the number of days skied. Epic Coverage only applies to Vail Resorts owned and operated resorts. If you purchase a Season Pass, you agree to be bound by the EPIC Coverage Refund Policy. var addy_text438bd30f464eb99b618026732dd5d23e = 'info' + '@' + 'epicaustraliapass' + '.' + 'com' + '.' + 'au';document.getElementById('cloak438bd30f464eb99b618026732dd5d23e').innerHTML += ''+addy_text438bd30f464eb99b618026732dd5d23e+'<\/a>'; All credits refunded to pass holders are able to be put toward the purchase of any future Epic Pass, be it a full season pass, a multi-day pass, or a date-specific pass. This announcement follows the Company’s decision on 9 July to suspend operations until at least 19 August, in line with the re-introduction of Stage 3 restrictions for greater Melbourne and the closure of the NSW border. May 19, 2020. We welcome your feedback. This email address is being protected from spambots. Coronavirus: Epic Day Pass refunda? Epic Australia Pass benefits will no longer include Bring-A-Mate tickets, as we strive to manage capacity in the most effective way. Epic Australia Pass season pass refund offer. We also want to thank our loyal guests for their patience and understanding; we look forward to welcoming them back to our resorts for the 2021 season.” Find out more. Please contact our Epic Australia Pass experts at This email address is being protected from spambots. Email us at reviews@businessinsider.com. 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